Terms and Conditions

Article 1 — Definitions

In these terms and conditions, the following definitions apply: "Royal Lighting" (hereinafter: "the seller"): the company registered with the Dutch Chamber of Commerce (KvK) under number 91704774, with its registered office at Tolweg 9, 4851 SJ Ulvenhout. "Buyer": the trade customer acting in the course of a profession or business who enters into, or wishes to enter into, an agreement with the seller. "Agreement": any agreement for the supply of products and/or services between the seller and the buyer.

Article 2 — Applicability

These terms apply to all offers, quotes, orders and agreements between the seller and the buyer. The seller supplies trade customers only, in particular professional installers. Consumers cannot place orders with the seller.

Because supply is exclusively to trade customers, consumer law, including the statutory right of withdrawal for consumers, does not apply to agreements with the seller.

Deviations from these terms are only valid if expressly agreed in writing. Any purchasing or other terms of the buyer are expressly rejected.

Article 3 — Offers and quotes

All offers and quotes from the seller are without obligation, unless expressly stated otherwise. Quotes are valid for 30 days from the date of the quote, unless a different period is stated in the quote.

All stated prices exclude VAT and any shipping and administration costs, unless expressly stated otherwise. Obvious errors or mistakes in the offer are not binding on the seller.

Article 4 — Formation of the agreement

Ordering from the seller is only possible with a trade account. An account application is reviewed by the seller; the seller reserves the right to refuse an application without stating reasons.

The agreement is formed at the moment the seller confirms the buyer's order in writing (including by email), or at the moment the seller has started performing the order.

Article 5 — Prices and payment

Delivery is on account. Invoices are sent by email to the email address provided by the buyer.

Payment must be made within 30 days of the invoice date, without discount, suspension or set-off, unless otherwise agreed in writing.

If the payment term is exceeded, the buyer is in default by operation of law and the seller is entitled to charge statutory commercial interest and reasonable (out-of-court) collection costs.

Article 6 — Delivery

Stated delivery times are indicative and never constitute a strict deadline. Exceeding a delivery time does not entitle the buyer to compensation or termination of the agreement, except in the case of intent or deliberate recklessness on the part of the seller.

Risk in the products passes to the buyer at the moment of delivery to the agreed delivery address. The buyer must inspect the products for visible defects and shortages on delivery.

Article 7 — Retention of title

All delivered products remain the property of the seller until the buyer has fully performed all obligations under the agreement(s) concluded with the seller, including payment of the purchase price and any interest and costs.

As long as ownership has not passed, the buyer may not pledge the products or grant any other right over them to third parties, except for processing or onward supply in the normal course of its business.

Article 8 — Warranty

Only the manufacturer's warranty applies to the delivered products. The scope and duration of the warranty may vary by product and manufacturer.

No warranty claim exists if the defect arose from incorrect assembly or installation, use contrary to the installation instructions or the intended purpose of the product, modifications or repairs by third parties, or normal wear and tear.

Article 9 — Liability

The seller's liability is in all cases limited to the invoice value of the delivered products to which the liability relates.

The seller is never liable for indirect damage, including consequential damage, loss of profit, missed savings, business interruption and damage suffered by third parties, except in the case of intent or deliberate recklessness on the part of the seller.

Article 10 — Returns

Products may only be returned with the seller's prior written consent. Return requests must be submitted by email.

Returns are only accepted if the products are unused and in their original, undamaged packaging. Custom-made products and items ordered specially for the buyer cannot be returned.

The seller may attach conditions to accepting a return, including charging reasonable costs for assessment and restocking.

Article 11 — Force majeure

In the event of force majeure, the seller is entitled to suspend performance of the agreement or to terminate the agreement in whole or in part, without the buyer being entitled to compensation.

Force majeure includes, among other things: disruptions at suppliers or carriers, transport restrictions, government measures, strikes, energy disruptions and other circumstances beyond the seller's control.

Article 12 — Governing law and disputes

Dutch law exclusively applies to all agreements between the seller and the buyer. The Vienna Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Disputes are submitted exclusively to the competent court in the district where the seller is established, unless mandatory law provides otherwise.